Shipping and Refund Policy
Welcome to the GentleCare Germany Shipping and Refund Policy. We aim to provide a seamless and transparent shopping experience for you. Please read the following details:
Shipping Policy
- Free Shipping: Orders over €35 qualify for free shipping.
- Standard Shipping Fee: For orders under €35, a shipping fee of €3.95 applies.
- Delivery Times: Orders placed before 12 p.m. are typically dispatched within 24 hours. We strive for next-day delivery; however, it may take 2-3 business days for your order to arrive.
- Liability: Please note that GentleCare is not liable for delays beyond our control.
Return and Refund Policy
- Return Period: You may return any product within 14 days of receiving it for a refund.
- Condition of Returns: All returned items must be unopened, unused, and in their original packaging to qualify for a refund.
- Return Shipping Costs: Customers are responsible for arranging and covering the cost of returns unless the item is faulty or incorrect.
- Refund Processing: Once we receive your returned item, we will process your refund (including any standard shipping charges) within 14 days.
- After 14 Days: Returns and refunds are not accepted beyond the 14-day return window.
Questions?
If you have any questions about our Shipping and Refund Policy, you can contact us here (link).